Terms of Service

BusinessKaki is a booking, payments, customer management, and WhatsApp messaging platform for Singapore service businesses, operated by Simply Yours LLP (UEN T24LL0355L), a limited liability partnership registered in Singapore ("BusinessKaki", "we", "us", "our").

These terms are an agreement between us and the business that registers an account ("you", "your business"). By creating an account or using the service, you accept these terms. If you use BusinessKaki on behalf of a company or partnership, you confirm you are authorised to bind it.

BusinessKaki provides online appointment booking, a business calendar, customer records, staff management, payment collection tools, analytics, and automated WhatsApp messaging (together, the "Service"). Features vary by subscription plan and are described on our pricing page.

The Service is currently offered in early access. We may add, change, or remove features as the product evolves. Where a change materially reduces functionality you pay for, we will give you reasonable advance notice.

You must provide accurate business information when registering and keep your login credentials secure. You are responsible for activity under your account and for the actions of staff members you invite.

You agree not to:

• Use the Service for anything unlawful, deceptive, or harmful
• Send spam or unsolicited marketing, or message people who have not consented
• Violate Singapore's Do Not Call (DNC) Registry or Spam Control requirements
• Attempt to probe, disrupt, or gain unauthorised access to the Service or its data
• Resell or white-label the Service without our written agreement

Paid plans are billed in Singapore dollars (SGD) on a monthly subscription. The free trial requires no payment details and converts to a paid plan only when you choose to subscribe.

• Cancellation: you may cancel anytime from your account settings. Access continues until the end of the current billing period. Fees already paid are not refunded for partial periods.
• Price changes:we will give at least 30 days' notice before any subscription price increase takes effect.
• GST:we are not currently GST-registered, so no GST is charged on subscription fees. If this changes we will give at least 30 days' notice.

WhatsApp Business Platform messages are billed by Meta based on message type and volume. Each plan includes a monthly allocation of WhatsApp conversations; usage beyond the allocation is charged at the overage rates we publish or communicate to you, and we will give at least 30 days' notice before changing overage rates.

Card payments are processed by Stripe and are subject to Stripe's processing fees, which are deducted from each transaction. PayNow payments go directly to your account and carry no processing fee from us.

WhatsApp features depend on the WhatsApp Business Platform operated by Meta. By using these features you also agree to comply with the applicable WhatsApp Business terms and messaging policies. We are not responsible for outages, policy changes, message pricing changes, or account restrictions imposed by Meta, though we will do our reasonable best to help you resolve them.

Your business data and your customers' records belong to you. We process customer personal data on your behalf as a data intermediary under Singapore's Personal Data Protection Act 2012 (PDPA), as described in our Privacy Policy.

You remain the organisation responsible under the PDPA for the customer data you collect: you must have a valid basis (such as consent) to message your customers, honour opt-outs, and respond to access, correction, and deletion requests. The Service provides tools to help you do this. If you close your account, you may export your data beforehand; we then delete or anonymise it as described in the Privacy Policy.

We aim for high availability but the Service is provided "as is" during early access, without an uptime guarantee. We perform maintenance with as little disruption as practicable. Support is provided by email at hello@businesskaki.sg, with priority response on the Growth plan.

To the maximum extent permitted by Singapore law: we are not liable for indirect or consequential losses (including lost profits or lost business), and our total aggregate liability arising out of the Service in any 12-month period is limited to the subscription fees you paid us in that period.

Nothing in these terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

We may suspend or terminate an account that materially breaches these terms (including the acceptable-use rules in section 3), with notice where practicable. You may stop using the Service and close your account at any time.

We may update these terms as the Service evolves. Material changes will be notified through the dashboard or by email at least 14 days before they take effect. Continuing to use the Service after that date means you accept the updated terms.

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them, subject to any mandatory mediation or small-claims procedures that apply.

Questions about these terms: hello@businesskaki.sg.